Privacy Policy

1. Introduction

This Privacy Policy explains how MyEmpire Casino collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in a transparent, secure manner consistent with applicable data protection laws including GDPR and Canadian PIPEDA requirements.

2. Information We Collect

We collect information you provide directly when you register an account, make deposits, or contact support. This includes:

• Full name, date of birth, email address, phone number
• Postal address and country of residence
• Payment details (card numbers are tokenized — we do not store raw card data)
• Government-issued ID documents submitted during KYC verification
• Account activity including deposits, withdrawals, and gameplay history
• Technical data including IP address, browser type, and device information

3. How We Use Your Information

We use your personal information for the following purposes:

• Account registration, verification, and management
• Processing deposits, withdrawals, and bonus credits
• Complying with anti-money-laundering (AML) and KYC regulatory requirements
• Preventing fraud, cheating, and unauthorized account access
• Providing customer support and resolving disputes
• Sending promotional communications (only with your consent)
• Improving our platform through aggregated analytics

4. Data Sharing

We do not sell your personal data to third parties. We may share your data with payment processors to facilitate transactions, with identity verification services for KYC compliance, with regulatory authorities as required by law, and with fraud prevention services. All third-party processors are contractually bound to handle your data securely and use it only for the specified purpose.

5. Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze site usage. Essential cookies are required for the site to function and cannot be disabled. Analytics cookies help us understand how players use the site and are enabled by default but can be disabled in your browser settings. Marketing cookies track promotional campaign effectiveness and can be opted out at any time through your account settings.

6. Data Security

We protect your data using 256-bit SSL encryption on all data transmissions, secure server infrastructure with regular security audits, two-factor authentication options for your account, and access controls limiting employee data access to what is necessary for their role. Despite these measures, no system is 100% secure. We recommend using a strong unique password and enabling 2FA on your account.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data (subject to legal retention requirements)
• Restriction — request we limit processing of your data in certain circumstances
• Portability — request your data in a machine-readable format
• Object — object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, contact our support team via live chat or email at [email protected].

8. Data Retention

We retain your account data for as long as your account is active, plus five years after account closure to comply with AML regulations. Transaction records are retained for seven years as required by financial regulations. KYC documents are retained for five years from the date of your last transaction. Marketing opt-out records are kept indefinitely to honor your preferences.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email and by posting a notice on our website. Your continued use of our services after notification constitutes acceptance of the updated policy.

10. Contact

For privacy-related inquiries, contact our Data Protection team at [email protected] or via live chat on our website. We aim to respond to all privacy requests within 30 days.