Responsible Gaming

Our Commitment

At MyEmpire Casino, responsible gaming is a core part of how we operate, not an afterthought. We provide tools that give you genuine control over your gambling activity, we train our support team to recognize problem gambling signals, and we maintain partnerships with independent gambling support organizations. We believe gambling should be entertainment — when it stops being that, we want to help you stop.

Deposit Limits

Set daily, weekly, or monthly deposit limits in Account Settings → Responsible Gaming. Limits take effect immediately and can only be reduced (made more restrictive) with immediate effect. Increasing a limit requires a 24-hour cooling-off period before the new limit activates. This delay gives you time to reconsider without preventing you from changing your limits long-term.

Session Time Limits & Reality Checks

Reality check notifications appear at intervals you choose — 30 minutes, 1 hour, or 2 hours. Each notification shows your session duration, net position (profit or loss), and prompts you to decide whether to continue or stop. Session time limits automatically end your session when reached, requiring you to log back in before continuing. These tools are in Account Settings → Responsible Gaming and activate immediately.

Cooling-Off Periods

A cooling-off period temporarily blocks access to your account. Available durations are 24 hours, 48 hours, 1 week, 2 weeks, and 6 weeks. During a cooling-off period you cannot log in, deposit, or play. Your account and balance remain intact and become accessible again when the period expires. Cooling-off periods activate immediately upon request and cannot be shortened.

Self-Exclusion

Self-exclusion permanently closes your account and blocks re-registration. It's available in Account Settings → Responsible Gaming → Self-Exclusion. Once submitted, self-exclusion takes effect within 24 hours. We flag your email address and details to prevent new account creation. Self-exclusion is a serious, long-term option — if you're not certain you want permanent closure, a cooling-off period may be more appropriate. Contact live chat support if you need assistance with either option.

Recognizing Problem Gambling

Problem gambling can affect anyone. Common warning signs include:

• Gambling with money needed for bills, rent, or food
• Chasing losses — depositing more after a losing session to win back losses
• Lying to friends or family about gambling activity
• Feeling anxious, irritable, or depressed when not gambling
• Needing to gamble with increasing amounts to get the same excitement
• Missing work, school, or family obligations due to gambling
• Borrowing money or selling possessions to fund gambling

If two or more of these apply to you, we strongly encourage using our self-exclusion tools and contacting a gambling support service.

Protecting Minors

MyEmpire Casino is strictly for adults aged 19 or older (18+ in Alberta and Manitoba). We verify age at registration and may request additional documentation. We support the use of parental control software for households with children. Products like Gamban, Net Nanny, and Bet Blocker can restrict access to gambling sites across all devices on your network.

Support Resources

If you or someone you know needs support with gambling-related issues, the following organizations offer free, confidential help: